Information Technology

Information Technology Services (ITS) facilities are located in the basement of the East Wing Main Hall. Offices for Network Administration, ITS Help Desk are housed here. The Help Desk is open Monday through Friday from 8:00 AM to 4 PM. Students are provided an email address and, upon request of ITS, licensing for the Microsoft Office products.

Help Desk requests can be submitted through a ticket system that can be accessed at https://westliberty.edu/go-wlu/ on the “IT HELPDESK” link. To obtain Canvas help 24/7, select the Help button on the Global Navigation Menu found on your Dashboard in Canvas. The Help Desk is also available to assist with student owned computers at no charge for diagnostics and remediation. Costs forbroken or damaged computers are a student's responsibility.

A secure wireless network is also available for students, staff and faculty in academic and administrative buildings and outdoor areas of the main campus. It can only be accessed by authorized University users and is named “WLU-WiFi”. IT Services also maintains an “open” WIFI network for guests (“WLU-Guest”).IT Services maintains the campus data network. WLU Residence Halls have Boldyn Networks MyResnet available for wireless and Internet.  Boldyn Networks also provide Internet Based TV  via Stream 2 App to Resnet customers.  24/7 support for MyResnet is available by calling 866-333-4414 or by chat westliberty.apogee.us.